ACE SALESFORCE has created a targeted 4 week Salesforce Administrator training program using Trailheads free Salesforce modules. This program will help any one wanting to be proficient in Salesforce Administration and may also lead to the individual sitting their Salesforce Administrator Certification exam.
Learn about Reporting, Community & Knowledge
This post details the Week 4 plan which will allow you to know the following at the end of the lesson:
- Describe the options available when creating or customizing a report.
- Describe the capabilities of custom report types.
- Describe the options available when creating and modifying dashboards.
- Utilize Communities to interact with partners and customers.
Week 4: Reporting, Community & Knowledge
|Working with and using ideas||
|Community Cloud Basics||Trailhead||55 Min|
|Knowledge Basics for Lightning Experience||
After completing the above modules, you will know the following basics of Salesforce:
|Reports & Dashboards for Lightning Experience||Introduction to Reports and Dashboards in Lighting Experience|
|Create Reports with the Report Builder|
|Visualize Your Data with the Lightning Dashboard Builder|
|Communities Cloud Basics||Get Started with Community Cloud|
|Engage with Your Customers|
|Engage with your Partners|
|Engage with your Employees|
|Knowledge Basics for Lighting Experience||Get Started with Lightning Knowledge|
|Prepare the Knowledge Base for Success|
|Set Up a Simple Knowledge Base|
|Working with and Using Ideas (Doc)|
Congratulations! You have now covered the core topics that a Salesforce Administrator needs to know to be an ACE at their job.
Are you ready to start preparing for your Salesforce Administrator job interview? Then check out this useful guide to help you prepare.