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Salesforce Business Analyst Interview Questions

A Salesforce Business Analyst should possess broad knowledge of all Salesforce features, old or new, to help enhance it’s capabilities for the users by designing optimal solutions.

Salesforce BA jobs are high paying and it is recommended to have Salesforce Administrator Certification and a couple of years experience in the industry. If you want to know exactly how much a Salesforce business analyst earns around the world, read this article.

The role of a Business Analyst is essentially about communication and documentation.

Interview Structure 

Generally, an interview structure is as follows:

  1. Introduction of the team and the organization by the interviewer.
  2. Detailed description of the role applied for by the interviewer.
  3. A short introduction of the candidate.
  4. General behavioural questions
  5. Analyst related interview questions
  6. Questions from the candidate

Introduction of the Team and the Organization

Mostly, the interviewer starts with a greeting and a quick introduction of what the organization does and what are the responsibilities of the team the role is for, within the organization.

It is important to make notes, either on a pad or mentally, so that you can ask them later when it is time for you to ask questions.

Description of the Role

The interviewer would explain the main responsibilities and deliverables of the role. This is an opportunity to understand whether this role fits the career path of the candidate.

Hence, to help prepare for the last round of questions for the candidate make mental or written notes.

Introducing Yourself

A well rehearsed introduction is the first impression you would make on the interviewers and it is crucial you talk about your career highlights without rambling on and going into too many specific scenarios.

Keep it succinct and focused.

General Behaviour Questions

After introductions, the interview goes into technical and general behavioural round of questions. Asking behavioural questions helps to predict candidate’s future performance. Examples of behaviour based are below which

  1. Why did you apply for this role?
  2. Describe a time you made an error. Why did you miss the mistake? How did you handle the situation?
  3.  Can you tell me about a time when you felt pressure while making a decision? How did the pressure affect you?
  4. Can you talk about a time when you motivated your team? How did you do it? How effective were your efforts?
  5.  Can you describe the process you use to set personal goals?
  6. When you have multiple requests from customers or co-workers, how do you prioritize them?
  7. Can you describe the steps you take to develop a relationship with a customer/stakeholder?
  8. Can you tell me about a time when you disagreed with a manager? What did you do
  9. Was there ever a time when you weren’t honest at work? What happened?
  10. Where do you see yourself professionally in five years?
  11. Why did you choose to work with Salesforce?
  12. Have you ever trained a junior/apprentice to use Salesforce?

Salesforce Business Analyst Interview Questions

Salesforce Business Analyst interview questions can range from simple straightforward questions to highly complex scenario based questions.

  1. What do you think are the key strengths of a Business Analyst?
  2. Outline your technical skills
  3. What is your understanding of the SDLC?
  4. Tell me about a challenging project you worked on and how you handled it
  5. How will you be able to handle the changes to requirements?
  6. What is the most technical solution for Salesforce you have written business and technical requirements for?
  7. How can you say that a requirement is good or perfect?
  8. What do you think is the scope of Business Analysts in the Agile methodology perspective?
  9. How do you perform risk management in your project?
  10. What are the benefits of having Salesforce and technical experience when eliciting business requirements?
  11. How do you ensure that Salesforce is the right solution for a business problem, where is it and where is not?
  12. What is important in user stories to ensure a developer can build it and a tester can test it?
  13. Differentiate between Agile and Waterfall models.
  14. What are the main documents you produce (functional/technical)?
  15. What is RAD methodology?
  16. How do you analyse performance metrics?
  17. What is the purpose of the Requirement Traceability Matrix?
  18. Define business process modelling
  19. What is meant by scope creep?
  20. How do you do requirement prioritization?

Candidate’s Questions

Usually, after the technical interview questions, it is time for the candidate to ask the questions to the interviewer. This is an opportunity for you to ask more about the role and the type of work you will have to do. Usually, the interviewers are closely analysing your questions. So, It is important to take this as an opportunity to impress.

Tips & Tricks

In conclusion, the best way to prepare for a Salesforce Business Analyst Job Interview is to log into a Developer Edition of Salesforce and play around in the setup area and do plenty of trailheads to ensure you have revised all the configuration and declarative tips and tricks.